Are You Struggling with 360 View of Customer: CDP

Today we are living in a cut throat business environment, it is essential to build strong relationships with your customers.  It is important to establish close and deep relationships with the customers. Business organizations that can capture a complete 360-degree view of their customers, mostly fund themselves in the premium position to deliver customized experiences, meet customer needs, and enjoy long-term loyalty.

However, there are significant challenges when it comes to acquiring rich customer insight due to data integration, inconsistent sources, and the problem of managing massive amounts of data.  If you find yourself brawling with these challenges, Kaliper offers  Customer Data Platform (CDP) services that might be useful for you.

Understand the Concept of 360 Degree View Of The Customer

 A 360-degree view of the customer refers to the ability or strategy to gather and integrate all information related to the customer’s interactions with your brand, across all channels and touchpoints.  It involves the customer’s web browsing activity, social media interactions, email correspondence, and physical actions such as purchasing goods, seeking assistance, and visiting the store. The main aim is to develop a single and unified profile for every customer which can be accessed and utilized in real- time for marketing, customer service, and business development purposes.

However, attaining these unified views is not as easy as you think. There are several businesses or enterprises that struggle with the following elements –

• Data Silos –   Customer information resides in various systems like CRM, email marketing applications, social networking sites, and POS systems. Thus, it becomes challenging to gather a consolidated information sheet.
• Inconsistent Data –  The customer information is captured in varying formats or from varying standards of granularity across various systems. As a result, it leads to inconsistencies and difficulties in data matching.
• Real-Time Data Accessibility – Although it is possible to integrate data and make it work even if data security is achieved. The another big issue is how to make the data available and actionable in real time.
• Data Privacy and Compliance – Navigating the challenges of data privacy laws like GDPR and CCPA is crucial especially when dealing with a massive amount of customer information.

How We Can Help You Achieve a 360 Degree View?

We provide implementation of Customer Data Platform services that targets various quarters of the organization to tackle all the challenges. Being a centralized platform, CDP and data pipelines technologies enables you to collect and integrate data from all your different sources into a singular and updated customer profile.  Checkout the following points to know how we can help you in transforming your customer insights –

•  Breaking Down Data Silos – A CDP platform consolidates information from every place a customer interacts with your business. Whether it is your website, social media, emails, CRM, or POS systems. This integration is important because it guarantees that all the information of the clients is stored under one umbrella. It provides a single source of truth for customer information. By pulling out these data sets together, CDP enables you to have a 360-degree view of your customer’s journey.

• Data Unification –  Data unification is one of the most crucial operational objectives of CDP, especially in today’s organizations.  With the algorithm, the platform merges the data and matches to bring together customer details from various systems irrespective of the format.
• For example – a CDP can recognize that AB Doe and Doe AB  both are the same client. It ensures that every touchpoint belongs to exactly one customer. This opportunity allows you to gain a better understanding of your customer’s behavior and preferences.
•  Real-Time Data Processing – A key characteristic of CDPs is the real-time processing and management of data. This means that the moment a customer interacts with your brand through any means like opening an email, making a purchase, or clicking on any social media post, their profile is updated instantly. Real-time data ensures that you always have the most exclusive information about your customers. It also enables you to respond to their needs and preferences more effectively.
• Personalization At Scale –  With a unified and real-time view of your customers, you can create and develop highly personalized marketing campaigns and customer experiences. From a marketing perspective, CDP enables one to deliver the right message to the right customer at the right time including email marketing, product recommendation, or content on your website. This level of personalization can be very effective in improving the customer experience and generating business success. 
• Customer Segmentation – CDP plays a significant role in enhancing customer segmentation, it makes a difference when it comes to the effectiveness of the targeted marketing campaign. With access to detailed customer profiles, you will be able to categorize your audience based on their past behavior, preferences, purchases, and much more. This can help you come up with targeted marketing approaches that make your advertising efforts more effective.
• Improved Customer Insights – A CDP is an excellent approach for pattern and trend analysis with the potential to identify high-value customers and their future behavior. All these perspectives are useful in making analytic and strategic decisions that help improve the strategic plan of any business.

In a world where customers demand more individualized experiences, maintaining a holistic customer view is becoming a necessity rather than a valuable luxury. If you lack this broad perspective today, the Customer Data Platform can be the universal connector. It integrates all your customer data and pulls a single, real-time, unified customer profile to help your business provide the customer experiences customers expect today.

Professional Experts of  CDP Platforms – Segment.io and Rudderstack

At Kaliper, we take pride in ourselves for being the experts in implementing and optimizing Customer Data Platforms like Segment.io and Rudderstack. These powerful solutions assist businesses in integrating and simplify their customer data across distinct platforms. They help in offering a unified and actionable view of their customer base. 

Let’s  take a look at distinct aspects of these two solutions –

Segment.io –  Segment.io is one of the leading CDP platforms which is known for its flexibility. It allows businesses to collect, clean, and control customer data effortlessly. We help our clients with the following services –

• Effective Data Collection – We assist our customers or clients to capture and unify customer interactions across web, mobile, and other touchpoints.
• Data Governance-   With privacy regulations like GDPR and CCPA, it is important to maintain data compliance. We assist you in setting up Segment.io to handle data responsibly while ensuring it remains compliant with legal requirements.
• Real-Time Customer Insights – We help our clients with real-time data flows that provide businesses with exclusive insights.  This allows them for immediate and personalized customer engagements.

We help businesses to deliver customized experiences across all customer touchpoints with the help of the powerful data infrastructure of Segment.oi.

Rudderstack – It is an open-source alternative to Segment.io. It provides unparalleled flexibility and control over your data pipelines.  Here’s how we leverage Rudderstack for your benefit –

•  Custom Data Pipelines –  We design specialized custom data pipelines that allow for precise data collection and routing. We ensure that your data flows to the right systems without any loss. 
• Scalability – The Rudderstack is primarily designed to maintain large amounts of data efficiently. It significantly helps businesses to grow.  We ensure that your data infrastructure scales as your business spreads.
• Data Privacy: Rudderstack takes a privacy-first approach, allowing businesses to store and manage their customer data securely. We help you maintain strict control over data privacy, ensuring compliance with regulations while safeguarding your customer’s data.

Customized Data Solutions: One Size Doesn’t Fit All

We understand that a one-size-fits-all approach cannot be applied to every business, especially in regard to customer data management. Thus, we emphasize custom data integration solutions and bespoke data pipelines that are ideal for your enterprise needs. Regardless of the range of data types, multiple systems, or diverse customer interactions, our specialists design robust and adaptive data integration structures. We incorporate systems and solutions that not only capture, sort, and store your data effectively but also facilitate immediate adoption for targeted customer engagement.  Moreover, working with Kaliper means receiving a data structure that complements your organization and supports its strategies for better decision-making and higher operating effectiveness when leveraging data assets.

Conclusion

In a nutshell, it can be concluded that CDPs are not just a technology solution; they are about changing the way you perceive and engage with your customers. When those challenges of data silo, inconsistency, and real-time analysis are put in the framework of a CDP, it is possible to establish clear ways to create improved customer relationships and greater business success. Connect with Kaliper, for advanced CDP solutions that are designed to unify fragmented customer data from various touchpoints, providing you with a 360-degree view of your customers. To know more, visit our website.