A Simple Guide for KPIs for a Marketing Agency

Managing a marketing firm is an exciting thing, however it can turn hectic when you are not monitoring the right things. Campaigns, customers, leads, content, advertisements, everything is quick. This is why KPIs or Key Performance Indicators are essential. They make you see what is working, what you need to improve on and the direction your agency is actually moving towards.

To put it in simple terms, KPIs are the figures that indicate whether what you do is really yielding something. In the absence of KPIs, it is a case of decision making on guesses. When using KPIs, decisions are made with facts. This blog discusses the most practical KPIs to the marketing agencies, the importance of the same and how it can assist you to develop.

The Reason behind KPIs in a Marketing Agency.

All agencies are interested in expanding, maintaining the satisfaction of clients, providing them with excellent work, and remaining profitable. However, when you do not quantify your performance, it is impossible to enhance it.

KPIs help you:

1.  Determine whether your campaigns are effective.
2.  Know the financial position of your agency.
3. Enhance satisfaction among clients.
4. Be more planned and save time and effort.
5. Expand the business in a long term calculated manner.

Take KPIs as a healthcare check of your agency as you do to your blood pressure or heart rate. They make you know whether things are going on.

 Key KPIs that all Marketing Agencies are supposed to measure.

 1. Revenue and Revenue Growth – Revenue is the amount of money that your agency is getting. Month by month tracking will help you see how much of the progress you have made or how you have slowed down. Revenue growth indicates the extent to which you are improving with time. Assuming that your income is on the rise, then your agency is moving on the right track.

2. Profit and Profit Margin – Revenue is not a measure of success. Profit demonstrates the extent to which the money remains after expenditure. Profit margin indicates the percentage of revenue that is profit. A good profit margin indicates that your agency is working productively. When the margin is not high, then it might be time to re-evaluate pricing, process or cost.

3. Client Retention Rate: This is the rate that will indicate the number of your clients who work with you in the long run. Retaining a client is easier (and less expensive) than acquiring a new one. The retention is high, this indicates that your clients trust what you do. The low retention is a red flag that could indicate that there is something wrong about communication, results, service, or expectations.

4. Customer Lifetime Value (CLV) – CLV informs you about the amount of money you will make out of a client throughout the period they will work with you. This will also enable you to know which clients are the most valuable and what kind of work gives you a long term relationship.

5. Lead Generation – Lead generation KPIs are the measures that reveal the number of prospective clients or agencies that your agency is attracting. This includes:

Number of new leads

Quality of the leads

 Leads source (social media, referrals, advertisement, web site etc.)

When lead is low, then your marketing may require to be better.

6. Conversion rate – Conversion rate helps you to know the number of leads that translate to actual clients. When the conversion rate is high, then you have a strong sales process. When the conversion rate is low it can be an indication that your message, pricing, or offer is not clear enough.

7. Cost per Acquisition (CPA) – CPA is used to demonstrate the cost of one new customer to your agency. In case you spend too much on acquiring a client, you might not achieve enough profit. Tracking CPA will enable you to locate the most affordable method of attracting clients.

8. Return on Investment (ROI) – ROI helps you assess whether or not your campaigns or marketing activities are paying off or it is not. When ROI is high then you are on the right track. In case ROI is low you should alter your strategy.

9. Engagement Metrics (Applicable to Social and Content Marketing) – These are:

•  Likes, comments, and shares
•  Website traffic
•  Time spent on a page
•  Bounce rate

These figures demonstrate the way individuals are engaging with your material. Fully engaged implies that you are relevant and helpful.

Internal Agency Performance (Operational KPIs).

These KPIs will inform you of how well your agency is operating internally, and not only on the client side.

1. On-Time Delivery – indicates the delivery rate of work that was completed on time or earlier. This develops confidence in clients.

2. Utilization Rate – Reflects the percentage of your team time that is utilized on productive and billable work.

3. Project Budget Accuracy – Displays whether your projects remain within the intended budget or they continue going over.

4. Client Satisfaction Score – Just an opinion expressed by clients can make you know whether they are satisfied with what you are doing.

How to Choose the Right KPIs

All KPIs are not as significant to all agencies. Choose KPIs that:

•  Match your goals
•  Are easy to measure
•  Give meaningful insights
•  Help you take action

You don’t need 20 KPIs. Take 5-8 good ones that actually matter.

Common Mistakes to Avoid

•  Tracking too many KPIs
•  Just monitoring vanity indicators (such as followers).
•  failure to review KPIs on a regular basis.
•  Setting unrealistic goals
•  Ignoring operational KPIs

The idea is to remain focused on figures that can make your agency grow.How Kaliper Can Help

Kaliper would be happy to provide you with professional advice on the selection and utilization of the appropriate KPIs. We are a consulting firm that provides profound knowledge, practical models, and lucid advice that are used to guide marketing firms to work smarter and act more distinctly. Your agency can make quality decisions and expand quicker with the appropriate consulting support.

Conclusion

When you want to grow your marketing agency with transparency, confidence and truthful performance understanding, it is time to start using the correct KPIs. For professional assistance, contact Kaliper and get effective solutions based on your objectives. Take the step, measure what matters, improve what counts and build the agency you want.